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Services

SERVICES

Survey & Recommendations - Professional surveys, recommendations based on our extensive knowledge

With a wealth of knowledge and experience in both the private residence and commercial marketplaces, Seegir Ltd will undertake a free, no obligation survey at either your home or workplace to advise you of the best possible solution for your wine cabinet display, wine cellar, wine dispensers or any of our state-of-the-art climate control products. We will ensure a professional and discreet level of service to ensure, for your peace of mind, that you are receiving only the very best recommendation for your investment.

Delivery & Installation - Only the highest levels of customer service, experienced installation technicians

All of Seegir’s cabinet and stand-alone products are delivered and installed by our national technical logistics partner who will ensure a smooth and trouble- free delivery on a convenient pre-agreed date. Where necessary, we will arrange pre-delivery site surveys by our logistics expert to ensure there are no problems with access and to avoid aborted deliveries. With a proven track record of delivering to both prime residences and commercial operators, you can rest assured that your delivery is in safe hands. Our standard terms include for delivery during normal hours Monday to Friday (excluding bank holidays) but special requirements outside of these hours can be catered for at an extra charge.

Where fixed installation is required, Seegir’s fully qualified technicians provide a highly professional installation service. Whether working at your home or workplace, Seegir’s policy of professionalism and discretion is embedded throughout our workforce. We utilise only the most experienced and competent technicians to install our wine dispensing, wine cellar and other climatic control systems, so you can be assured of a trouble-free and high quality installation process.

Aftersales Service - Unparalleled levels of after sales service and support

Once installation has taken place, Seegir carry out full training for our WineEmotion wine dispensing products to ensure you, as the operator, gain the maximum benefits from your investment. Our other products are fully commissioned and tested before the delivery and installation is completed, providing you with the assurance of optimal performance - we can advise you on any questions that you may have with regards to the operation of the product or system once installed.

Warranty - Peace of mind during the early years

All of Seegir’s products are supplied with a minimum 12 months parts and labour warranty (please see the particular warranty terms for your product selection for further information)

Service & Repair - Full technical support during the lifespan of your equipment

In the unlikely event of breakdown, Seegir utilises a professional national service provider with a team of dedicated service technicians and a proven track record in refrigeration, electrical services and close control. With extensive experience in the catering and retail service industries we are aware of the need to repair equipment quickly to ensure the inconvenience to your operation is kept to a minimum. The same principle is followed through to our private customers, where we seek to cause minimum disruption to your household by reacting quickly and solving issues without delay. A complete network of spares suppliers has been established, whether directly with the manufacturer or through specialist wholesalers, to ensure if components are required, we can source the quickest route to supply.

Planned Maintenance - Technical assistance contracts to ensure optimal perfornance

Seegir offer planned maintenance contracts that are tailored specifically to the equipment that you have purchased, to not only uphold the manufacturer’s warranty during the warranty term but also designed to ensure the optimum performance of your equipment and maximise the equipment’s working life.

We will offer you a maintenance contract during the warranty term and would recommend that in order to protect your investment, planned maintenance is carried out at the recommended regular intervals.